The Malaysia Airline Organization 😄

             RAJA AZMI RAJA NAZUDDIN

                     Group Chief Executive Officer

              

      DATO’ MOHD SHUKRIE MOHD SALLEH

                 Chief Operating Officer (COO)

AHMAD RIZAL OMAR

Covering Chief Financial Officer & General Manager, Financial Planning and Shared Services

IR. SURADINI ABDUL GHANI

Head of Customer Advocacy

MOHAMMAD NAZLI ABDUL AZIZ

Senior General Manager, Commercial Services

AZMAN SHAH MOHAMED

Senior General Manager, Human Resources

LEE YIANG MING

Senior General Manager, Information Technology

MOHAMMAD SUHAIMI ABD MUBIN

Senior General Manager, MA (Sepang) Sdn. Bhd.

KARINA DATO’ MOHAMMAD NOR

Senior General Manager, Planning

DATUK ABDULLAH KADIR BACHA

General Manager, Stakeholder Relations & Regulatory Affairs

KAMARUZZAMAN RAZALI

General Manager, MASB

ZAINOL MOHD ISA

General Manager, Planning, Development, Standard & Safety

MOHAMED SALLAUDDIN MOHAMED SHAH

General Manager, Marketing

NASREIN FAZAL SULTAN

General Manager, Risk Management and Compliance

IR KHAIRIAH SALLEH

General Manager, Engineering

NIK ANIS NIK ZAKARIA

General Manager, Corporate Communications

NORNAJIHAH ISMAIL

General Manager, Finance Business Partner

ABD MALIK MOHD YUNUS

General Manager, Airport Fire & Rescue Services

RANDHILL SINGH

General Manager, Land Development

VEELAYUDAN KRISHNAN NAIR

General Manager, Research & Planning

ZULHIKAM AHMAD

General Manager, Malaysia Airports (Niaga) Sdn. Bhd.

The CSR about a company

Corporate social responsibility (CSR, also called corporate sustainability, sustainable business, corporate conscience, corporate citizenship, conscious capitalism, or responsible business)^[1][2][3] is a type of international private business self-regulation.^[4] While once it was possible to describe CSR as an internal organisational policy or a corporate ethic strategy,^[5] that time has passed as various international laws have been developed and various organisations have used their authority to push it beyond individual or even industry-wide initiatives. While it has been considered a form of corporate self-regulation^[6] for some time, over the last decade or so it has moved considerably from voluntary decisions at the level of individual organisations, to mandatory schemes at regional, national and even transnational levels. 


The company that i choose that used this CSR is Apple.As one of the world’s leading technology companies, Apple takes its global responsibility seriously. One aspect of its social initiatives is the environment, adopting a mission to “ask less of the planet”.

Greenpeace has named Apple the “greenest tech company in the world” for three consecutive years. Not only does the company encourage its IT partners to take full advantage of renewable energy, Apple packaging is now manufactured with 99 percent recycled paper products.

Feedback the 3rd week at PMS ❤

It's been three weeks at pms. But,it 2 weeks of academic weeks. So far so good i feel. This week, Puan Hamlizatul ask us to get finish the homework in blog. For me, it such a new experience as i never do the blog before. So i'm very excited to write my own blog 😍 Puan Ham is very softspoken person. She also a kind-hearted woman that i've ever met. 😍 She always bring candys for us so that, we can't sleep during her class. Since this week, i've learnt about :-

1. Definition of Management

2. Importance of Management

3. Level of Management

4. Management Function

I've learnt so much knowledge from her as she is a enterpreneur. 😘

What is the VSS ?

Voluntary Separation Scheme (VSS) is a scheme where employees are allowed to resign voluntarily from an organization by receiving fair compensation. The purpose of organizations implementing VSS is to reduce the headcount of employees working in the organizations so that the overhead cost especially employment cost can be reduced. The employees will be given a reasonable compensation to resign from the company for each year of service.

Usually, most organizations choose not to retrench / lay-off their employees in order to reduce the headcount of employees. It is to avoid bad reputation to the organizations.

In some countries, organization may need to get approval from the government (e.g., Ministry of Human Resources; Labour Dept; etc.). One of the criteria the government considers in approving VSS is that the organization is losing money for a certain period of time or has implemented other alternative cost cutting measure before resulting to retrenchment / VSS.

What is the whistleblowing ? 😕

Whistle-blowing. also whistleblowing. uncountable noun [oft NOUN noun]Whistle-blowing is the act of telling the authorities or the public that the organization you are working for is doing something immoral or illegal. It took internal whistle-blowing and investigative journalism to uncover the rot.

What is Blue Ocean Strategy ? 😉

First of all, I want to say hi and thank you for watch my blog and hope that the people read my blog always be blessed. 😘

The Blue Ocean Strategy is actually about a book yang mengandungi teori tentang pengurusan. Penulisnya ialah W.Chan Kim dan Renèe Mauborgne. Di mana mereka ini adalah profesor di INSEAD. Mereka berpendapat bahawa strategik ini mampu melonjakkan kompeni, pembeli, dan para pekerjanya. The book presents analytical frameworks and tools to foster an organization's ability to systematically create and capture "blue oceans"—unexplored new market areas.^[2]Expanded editions of Blue Ocean Strategy were published in 2015 and 2017, respectively.^[3]

Management Skills 😎

According to Robert L.Katz, managers are required to have three types of skills to perform their duties effectively.

1.Technical Skills

~ Is the understanding of and the proficiency in performing specific tasks. A technical skill includes the mastery of methods, techniques and equipment involved in specific functions such as engineering, manufacturing or finance. A technical skill also includes specialized knowledge, analytical ability and the competent use of tools and techniques to solve problems in a specific discipline. 

2. Human Skills
~Demonstrated in the way a manager relates to workers, including the ability to motivate , facilitate, coordinate , lead , communicate and resolve conflicts. A manager with human skills allows subordinates to express themselves without fear of ridicule and encourages participation. Managers with human skills like people and this sets successful managers apart from the rest. They have good judgement for making decisions such as hiring staff or setting company policy, which are just as important as the capability of being able to get on with workers. In the global market, workforce diversity and competition for highly skilled knowledge workers has increased. Thus,human skills have become even more crucial as a management skill. 

3. Conceptual Skills
~ Involve the manager's thinking, information processing and planning abilities. It involves knowing where one's department fits into the total organization and how the organization fits into the industry, the community, and the broader business and social environment. It takes into account the ability of the individuals to 'think strategically', to take the broad, long-term view. Conceptual skills are needed by all managers. They must preceive significant elements in a situation and broad conceptual patterns. For example, Microsoft, the giant software company, reflects the conceptual skills of its founder and chairman, Bill Gates.

Apart from these skills, communication skills and decision-making skills are also required of managers. Managers must know the right way to communicate with their subordinates. Decision-making skills are also important as decisions made by managers will have an impact on the organization. 

Mintzberg's Managerial Roles 🌼

As Mintzberg says : 

 ' The manager who only communicates or only conceives never gets anything done, while the manager who only 'does' ends up doing it all alone'. 

According to Henry Mintzberg, the roles of managers can be divided into three main types ;
(a) Creating interpersonal relationship
(b) Disseminating information
(c) decision-making

Henry Mintzberg further divided these three types into ten specific roles. To conclude, he isolated three major categories of roles -interpersonal, informational and decisional. Within these categories , he identified ten specific roles - figurehead, leader, liaison, monitor, disseminator, spokesperson, enterpreneur, disturbance handler, resource allocator and negotiator. 

Management Functions 🍁

         THE MANAGEMENT FUNCTIONS

1. Planning is the process of forming organizational goals and objectives based on a logical plan. 

2. The effort to coordinate activities conducted by two or more individuals in an organization. 

3. Leading or leadershop is the process of training employees on how to perform their duties in the organizatio. 

4. Controlling or managerial control is management's effort to ensure that the organization is moving towards achieving its goals based on developed plans. 

Level of Management 🍀

The level of management. The organizations can generally divided into three mains levels :

(a) top-level management

(b) middle management

(c) lower-level management

      

The first-line managers

~ managers positioned at the lowestlevel of the management hierarchy, usually at the operational level in am organization. These managers are also known as front-line managers or operational managers. Examples of first-line managers are chemical lab supervisors in a chemistry research facility,production supervisiors in a car manufacturing factory, and clerical supervisors in a large office. 

The middle-line managers

~ Position between top-line managers and first-line managers in the management hierarchy. These managers are also known as tactical managers. 

~Directly responsible for the performance of their subordinates who are first-line managers. One of the main responsibilities of middle-line managers is to guide employees to implement activities related to organizational policies.

Top-lines managers

~Positioned at the highest level in the management hierarchy. They are also known as strategic managers.

~Responsible for the overall management and administration of the organization. They develop organizational policies and monitor the relationship between the organization and its environment. Top line managers are also responsible for establishing organizational goals, objectives, and operational policies,including corporate social responsibility.

~ Usually known as the Chief Executive Officer, the Managing Director and the President.

~Responsible for middle-line managers and first-line managers. They work together with middle-line managers in implementing organizational plans and maintain control over organizational operations.  

Importance of Management 📚

1. It helps in Achieving Group Goals - It arranges the factors of production, assembles and organizes the resources, integrates the resources in effective manner to achieve goals. It directs group efforts towards achievement of pre-determined goals. By defining objective of organization clearly there would be no wastage of time, money and effort. Management converts disorganized resources of men, machines, money etc. into useful enterprise. These resources are coordinated, directed and controlled in such a manner that enterprise work towards attainment of goals.
2. Optimum Utilization of Resources -Management utilizes all the physical & human resources productively. This leads to efficacy in management. Management provides maximum utilization of scarce resources by selecting its best possible alternate use in industry from out of various uses. It makes use of experts, professional and these services leads to use of their skills, knowledge, and proper utilization and avoids wastage. If employees and machines are producing its maximum there is no under employment of any resources.
3. Reduces Costs - It gets maximum results through minimum input by proper planning and by using minimum input & getting maximum output. Management uses physical, human and financial resources in such a manner which results in best combination. This helps in cost reduction.
4. Establishes Sound Organization - No overlapping of efforts (smooth and coordinated functions). To establish sound organizational structure is one of the objective of management which is in tune with objective of organization and for fulfillment of this, it establishes effective authority & responsibility relationship i.e. who is accountable to whom, who can give instructions to whom, who are superiors & who are subordinates. Management fills up various positions with right persons, having right skills, training and qualification. All jobs should be cleared to everyone.
5. Establishes Equilibrium - It enables the organization to survive in changing environment. It keeps in touch with the changing environment. With the change is external environment, the initial co-ordination of organization must be changed. So it adapts organization to changing demand of market / changing needs of societies. It is responsible for growth and survival of organization.
6. Essentials for Prosperity of Society -Efficient management leads to better economical production which helps in turn to increase the welfare of people. Good management makes a difficult task easier by avoiding wastage of scarce resource. It improves standard of living. It increases the profit which is beneficial to business and society will get maximum output at minimum cost by creating employment opportunities which generate income in hands. Organization comes with new products and researches beneficial for society.

Definition of Management 😍

First of all, there is a lot of definition of management that I have found in my textbook. In modern management, the term management can be interpreted from several different aspects such as process, as a discipline,as individuals or as a career.
~ Management as a process involves several work activities and functions that must be followed and completed by managers in order to achieve organizational goals. 

~ Management as a discipline refers to an area of knowledge that investigates ways to manage an organization. Thus, management is a subject that contains the principles, concepts, and theories of management that can be learned and applied in the management process. 

~ Meanwhile, management involves individuals who lead, guide and manage the organization. Thus, management also refers to managers involved in the management process and who are responsible for ensuring all organizational activities are implemented as planned. Employees are an important resource in the organization as they ensure success by generating effectiveness and efficiency in the organization so taht accomplished goals are parallel to the organization's mission. Therefore, managers should be concerned with the well-being of employees working under them in order to achieve organizational goals, while minimizing the negative social and environmental impacts.

~ Management as a career refers to the position or rank of individuals holding the designation of managers at the various levels of management in their career progression. 

But, there is are several definitions of management established by various management gurus. 

Certo (1997) ~ Management is defined as a process to accomplish organizational goals by working with humans and other organizational resources. 

Ivancevich et al.(1997) ~ Management as a process that is conducted by one or more individuals to coordinate the work activities of employees,capital, raw materials and technology, to achieve results of hight quality that might not be achieved by individuals working alone.

According to the Oxford Dictionary,managing is to handle or wield a tool;to undertake;to take control and take charge of a person in order to gain one's ends.

Based on the above definitions, the specific of management can be summarized as follows :

☆ Management is a process or activity that is conducted continuously.
☆Management concentrates on achieving organizational goals.
☆Management tries to achieve organizational goals with the effective and efficient cooperation of organizational resources.

Malaysia Airlines Berhad ❤

        Malaysia Airlines Berhad atau lebih dikenali sebagai syarikat Penerbangan Malaysia Berhad ialah syarikat penerbangan kebangsaan Malaysia yang mempunyai 55 destinasi di Asia, Oceania dan Eropah. Malah, syarikat ini juga menjalankan operasi penerbangan domestik dan antarabangsa.

       

       Syarikat ini terus menerus dalam usaha memperbaiki pengurusan syarikatnya agar para penumpang berasa selesa dengan segala perkhidmatan yang disediakan oleh syarikat mereka. Antaranya ialah, syarikat penerbangan Malaysia menonjolkan persembhan dan memperbaharui produktiviti yang terbaik kepada para pelanggan mereka agar mereka menikmati keindahan sepanjang perjalanan penerbangan mereka. 

        

         Malah, syarikat ini juga telah mengukuhkan lagi Lapangan Terbang Kuala Lumpur dengan menyediakan pelbagai tempat yang menarik di dalamnya. Contohnya, menyediakan hotel bagi pelanggan yang ingin menetap terus di lapangan terbang atau yang mempunyai masalah pengangkutan, dan juga sekiranya terdapat penerbangan yang tertangguh akibat cuaca buruk dan sebagainya. Bukan itu juga, Lapangan Terbang Kuala Lumpur yang Kedua juga telah ditubuhkan bagi menampung pelanggan yang selebihnya serta melancarkan lagi pengurusan syarikat pnerbangan trsebut. 

   

         Syarikat Penerbangan Malaysia juga mempunyai visi mereka yang tersendiri iaitu, "Menjadi Sebuah Syarikat Penerbangan yang 

 Cemerlang". Visi ini menjadi kekuatan kepada para pekerja mereka untuk terus melicinkan lagi pentadbiran syarikat mereka. 

    

         Ketua syarikat Malaysia Airlines, Chritoph Mueller berkata, beliau dengan berbesar hati untuk menerima segala kesinambungan syarikatnya untuk memajukan dan memperbaiki segala kelemahan syarikat mereka. 

        

         Oleh itu, dengan sikap ketua syarikat Malaysia Airlines yang berfikiran terbuka menyebabkan syarikat ini terus menerus menjadi pilihan penerbangan orang ramai. Malah, ketekunan dan ketelusan para anak kapal dalam melayani para penumpang menyebabkan penumpang berasa selesa dan tertarik hati untuk memilih pnerbangan syarikat ini seterusnya. 

My reflection of the first class of POM

1/7/2019 - Bermulanya kehidupanku sebagai seorang pelajar Politeknik Muadzam Shah. Kami mulakan sesi kuliah kami dengan subjek Principle Of Management (POM) bersama Puan Hamlizatul Amrah Bt. Mohamad. Pada mulanya, kami memang berasa takut dan excited at the same time because dah lama meninggalkan alam persekolahan kami selepas SPM. But ! In the first class of her, we think that our lecturer are so cute ! 😍😍 the first beginning of class is, we have to introduce ourselves in front of her and all classmate. Then, she bring a food for us to eat so that, we can't sleep at her class. How cute and how caring she is 😍😍. We also get some knowledge about how to managae a company, how Air Asia airline manage their company very well and excellent also I have to be grateful for what i have right now.